Refund policy

RETURN AND CANCELLATION POLICY

We want you to have a satisfactory shopping experience and understand that returns or cancellations may sometimes be necessary. Please review the following policy before placing your order.

  1. Returns

Return Window
Eligible fulfilled items may be returned within 30 calendar days of the date they are delivered. The return window is not extended for weekends or holidays. Returns requested after 30 days cannot be accepted.

Return Eligibility
To qualify for a return:

  • The item must be unused, undamaged, and free from signs of wear, alteration, or misuse.

  • The item must be returned in its original packaging or similarly protective packaging.

  • All original accessories, parts, manuals, and included materials must be returned with the item.

  • The item must not be classified as non-returnable, final sale, clearance, personalized, perishable, downloadable, or subject to hygiene restrictions.

Certain products may have additional return requirements. Please contact customer support if you are unsure whether an item is eligible.

  1. Return Process

To request a return:

  • Contact customer support within 30 days of delivery.

  • Provide your order information, the item being returned, and the reason for the return.

  • Wait for return approval and any return instructions before shipping the item.

  • Securely package the item to prevent damage during transit.

  • Include the provided Return Merchandise Authorization (RMA) number, if applicable.

Returns sent without prior approval may be delayed or refused.

  1. Return Shipping

Customers are responsible for arranging and paying for return shipping. We strongly recommend using a trackable and insured shipping service, as we are not responsible for returned items that are lost or damaged in transit.

Original shipping and handling charges are non-refundable.

  1. Restocking Fee

Approved returns are subject to a 20% restocking fee. This fee will be deducted from the refund amount.

For example, if an eligible returned item costs $100, a $20 restocking fee will be deducted before any other applicable deductions.

  1. Inspection and Refunds

Once the returned item is received, it will be inspected to confirm that it meets the return requirements.

If approved:

  • The refund will be issued to the original payment method.

  • The refund will cover the eligible item price, minus the 20% restocking fee.

  • Original shipping and handling charges will not be refunded.

  • Additional deductions may apply if the item is returned damaged, incomplete, altered, or without adequate packaging.

Refund processing times may vary depending on your bank or payment provider.

  1. Exchanges

We do not process direct exchanges. To receive a different item, complete the return process for the original item and place a new order for the desired product.

  1. Non-Returnable Items

Non-returnable items include, but are not limited to:

  • Gift cards

  • Downloadable or digital products

  • Personalized or custom-made items

  • Perishable goods

  • Certain hygiene-related products

  • Items marked as final sale or clearance

Please review the product description or contact customer support before purchasing if you have questions about an item’s return eligibility.

  1. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact customer support immediately and provide your order information, a description of the issue, and photographs when requested.

We will review the issue and determine the appropriate resolution, which may include a replacement, refund, or another available solution.

  1. Order Cancellations

Cancellation requests for unfulfilled items must be submitted within 15 minutes of placing the order.

After the 15-minute cancellation window closes, we cannot guarantee that the order can be canceled because processing or fulfillment may have already begun. Once an order has been fulfilled or shipped, it will be subject to the return rules stated above.

  1. Policy Applicability

These return and cancellation rules apply to items purchased after the policy was activated or most recently updated.

If you have questions or need assistance with a return or cancellation, please contact our customer support team.